Based on your feedback—and what we’ve observed from customer behavior at checkout—we’ve decided to stick with how Shopify manages shipping: by automatically selecting the most economical courier based on your order and location.
We’ve also removed the placeholder “dummy” option, which was previously used as a workaround to stop FedEx or DHL from being selected by default. It caused more confusion than intended, so it’s gone now.
Moving forward, simply select the shipping method you prefer during checkout. If you don’t select anything, Shopify will default to the courier we would normally have chosen for your region.
For those checking out via PayPal, please note that the full list of shipping options may be hidden by default. If you only see one option, tap the downward-facing arrow to expand the list and choose the courier you prefer—see the screenshot provided for guidance.
If you reach out after placing your order to request a different courier, we’re happy to cancel your order so you can place a new one with your preferred shipping method. Unfortunately, Shopify doesn’t currently allow us to change shipping details after an order is submitted, and it also doesn’t let us hold stock while you reorder.
We understand that errors happen, which is why we’re also willing to absorb the approximately 3–5% in non-refundable transaction fees charged by PayPal and credit card companies when we issue refunds. All we ask is that you take a moment to double-check your selections—item, quantity, address, email, and shipping method—before checking out.
That said, we also recognize that some folks find it a hassle to choose between couriers. One idea we’re exploring is flattening the shipping fees by raising the lowest-cost option to match the highest, then offering a default selection called “We choose the courier for you.” This would remove the burden of decision-making while still giving you control if you want it. We hope this strikes a good balance—let us know what you think.
#smartdoll
